Payment and Refund Policy

Effective date: 13 September 2026 1. Top-up amount You can choose the paid credits to add from KRW 5,000 up to KRW 1,000,000 in steps of KRW 1, and 12.5 credits are added for each KRW 1 of the principal paid (1 credit = KRW 0.08). Before payment we show, separately, the credits to be added, VAT of 10%, a payment processing fee of 3.5%, a platform fee of 5.5% and the total amount payable. Each additional charge is rounded up to the won against the credit principal. For a KRW 50,000 credit top-up (625,000 credits), VAT is KRW 5,000, the payment processing fee is KRW 1,750 and the platform fee is KRW 2,750, for a total of KRW 59,500. 2. Payment methods and crediting Credits are added once the payment company confirms authorisation. PayPal uses the USD amount and the order exchange rate shown before payment. The exchange rate on a new PayPal order includes a currency buffer of at least 3%, and the final USD amount is shown before payment. Any fees and conversion terms applied by an overseas payment method are set by that payment company. Bank transfer means the real-time account transfer in the payment window; it is not an offline deposit or a virtual account. Automatic issuance of tax invoices and payment by AI voucher are not offered at present. 3. Payment and refunds - Use of credits: paid credits may be used to access the AI models and related services we provide. Credits cannot be exchanged for cash or transferred to another user. - Cancelling a payment with credits unused: if you have used no credits since the payment, you may request cancellation within 7 days of the payment date and receive the full amount paid, including VAT and fees, back to your original payment method. On cancellation, every credit added by that payment is reclaimed. Partial cancellation is not offered. - Refunds after the service has been used: where credits have been spent and use of the service has begun, such as by calling an AI model, that payment is not refunded. Matters attributable to us, such as a defect in the service, should be raised with customer support and are handled under the applicable law. 4. Requests and handling In the credit payment history in the console, a cancel button is shown only on payments that can still be cancelled, and you submit the request with a reason. Credits may be held temporarily while the payment company reviews the request. When a refund actually reaches you depends on the payment method, and the progress is shown in the payment history. Matters involving tax invoices, and matters needing separate review, should be raised with customer support. 5. Automatic top-up and orders Automatic top-up runs according to your separate consent and the balance threshold, amount and monthly limit you have set. Turning the setting off stops new automatic payments, but a payment already being authorised has to be checked in the history. An unsettled manual order is held for 30 minutes. Please close an open payment window before creating a new order. Changing an order does not cancel a payment that has already been authorised. 6. Contact DoloLabs Co., Ltd. | Representative: Kang Rahee Business registration number: 193-86-03337 | Mail-order business registration number: 2025-Chungnam Cheonan-1425 Korea HQ: 3F-2, Cheongsu Building, 87 Cheongsu-ro, Dongnam-gu, Cheonan-si, Chungcheongnam-do US: DoloLabs Inc., 25 Pacifica, Irvine, CA 92618, USA Customer support and privacy enquiries: lahi@doloplanet.com Phone: 010-2702-0074